Privacy Policy for Riders
Effective Date: 1jan2025
Welcome to the A2Z Capitan Food Delivery App! Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal information as a rider. By using our app, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information to ensure the smooth operation of our platform:
- 1.1 Personal Information
- Contact Details: Name, phone number, and email address.
- Identification Documents: Government-issued ID, driving license, and vehicle registration papers.
- Payment Information: Bank account details or digital wallet information for payment processing.
- 1.2 Usage Data
- Location Information: Real-time GPS data to match you with delivery orders and optimize routes.
- Device Information: Device type, operating system, and app version.
- Activity Logs: Details of completed deliveries, earnings, and app interactions.
- 1.3 Communications
- Records of communication between you and A2Z Capitan support or customers.
2. How We Use Your Information
We use the collected data to:
- Match you with nearby delivery orders.
- Calculate your earnings and process payments.
- Provide customer support.
- Monitor and improve app functionality.
- Comply with legal obligations, such as tax reporting.
3. Sharing of Information
We may share your information under the following circumstances:
- 3.1 With Customers
- Your name and contact details for delivery coordination.
- Real-time location during active deliveries.
- 3.2 With Third-Party Service Providers
- Payment processors to facilitate payouts.
- Verification agencies for identity checks.
- 3.3 Legal and Regulatory Compliance
- When required by law or in response to valid legal requests.
4. Data Security
We take the following measures to protect your information:
- Encryption of sensitive data during transmission.
- Regular security audits of our systems.
- Restricted access to personal data to authorized personnel only.
5. Data Retention
We retain your personal information for as long as you are associated with A2Z Capitan and as required by applicable laws for tax and legal purposes.
6. Your Rights
You have the following rights regarding your data:
- Access: Request access to your data.
- Correction: Update or correct inaccurate information.
- Deletion: Request the deletion of your personal data, subject to legal or contractual obligations.
- Objection: Opt-out of specific data uses, such as marketing communications.
To exercise these rights, contact us at a2zserviceskodad@gmail.com.
7. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be communicated through the app or email. Continued use of the app after changes signifies your acceptance of the updated policy.
8. Location Data Use and Collection
How We Use Location Data: Your real-time location is used to optimize delivery routes, enable live tracking, and ensure timely delivery.
Data Protection: Location data is handled securely and is not shared with any third party beyond what is required for delivery tracking or as mandated by law.
9. Contact Us
For questions or concerns about this Privacy Policy, contact us at:
A2Z Capitan Food Delivery App
Email: a2zserviceskodad@gmail.com
Phone: 9550027221